Returns on qualifying items must be made within 30 days of the order’s delivery date.
Start a Return
A return authorization is required to begin a return. Returns without a return permission will not be accepted. Depending on the nature of the return, photos of the item and packaging may be requested.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. It’s also necessary to have a receipt or evidence of purchase.
Please contact us at [email protected] to initiate the return process. If your return is accepted, we’ll email you a return mailing label as well as information on how and where to deliver your package. We will not accept things that have not been requested for return.
If you have any questions about returns, please email us at [email protected]
After your request arrives at our facilities, it will take 3-8 working days for us to process it. During this time, our warehouse staff will verify and account for everything you’ve supplied us. We will inform you via email as soon as we receive confirmation from our warehouse that your return has been received and the procedure has been completed. You should receive your compensation within 7-14 business days. If you have not received it, please contact your bank first; if there is a problem, please contact us by email at [email protected]